At Firstly, we strive to ship orders as quickly as possible. Most items will be shipped 1-2 business days after the order is placed. During peak periods such as sales, holidays, and product launches, please allow up to 4 business days for us to process your order. Once an order is placed, we cannot guarantee any address updates, order changes, or cancellations.

CANADA

Shipping is $10.99-$19.99, depending on your location. Most orders arrive within 4-6 business days, with remote regions taking approximately 5-7 business days.

UNITED STATES

Flat-rate shipping is $5.99, with estimated delivery within 3-6 business days.

INTERNATIONAL

We ship worldwide! Shipping rates and estimated delivery times are calculated at checkout based on your location and available DHL or USPS service.

Orders over $85 ship free within Canada and the United States.

Delivery estimates are calculated in business days, Monday through Friday excluding holidays, and begin once your order has shipped.

We offer free local pickup in Ottawa, Ontario 🇨🇦 and San Francisco, California. 🇺🇸

Ottawa, Canada
5A Graham Avenue, Ottawa, ON

San Francisco, USA
Earthen Shop
142 Fillmore Street
San Francisco, CA

Pickup orders are typically ready within 2-4 business days. Once your order is ready, you’ll receive a Ready for Pickup email with instructions and everything you need to know before heading over.